Hyatt Complaints and Reviews

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Hyatt
Main address: Attn: Consumer Affairs 68127 Omaha NE
1-888-591-1234, 1 (402) 593 9838, concierge@hyatt.com
  • 53 complaints
  • $29.6K claimed losses
  • $559 average
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  • 1 day ago
  • Hotels and Resorts
  • Bergenfield, New Jersey
  • Hotel Reservation
  • 5
  • REVIEW RATING 4/5

Hyatt in Jamaica Montego Bay did not open as promised.My daughter's honeymoon package was confirmed. Travel agent was never notified. Accidentally, we found out about this.I cannot imagine the stress my daughter and husband would have experienced if they went to the Hyatt and the doors were closed. Yes they were placed in another hotel, but that is not the point. NOONE was notified that they... Read more

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  • 2 days ago
  • Hotels and Resorts
  • Atlanta, Georgia
  • Account Deductions
  • 15
  • REVIEW RATING 4/5

My wife and I travel all the time and always stay in upscale hotels. We've stayed in a few Hyatts and have never had problems until now. The trip was a surprise for my wife so I paid for the room via Western Union so she wouldn't see the deduction in our joint account from the hotel. Again, the hotel was paid for way in advance. Our stay was fine despite the trouble we had getting up to our room... Read more

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  • Nov 12
  • Hotels and Resorts
  • Avon Lake, Ohio
  • Room
  • 14
  • REVIEW RATING 3/5

Stayed at the Hyatt for two nights at a pretty pricey rate. Booking the room was fine. We went to check in recd the room key (10th floor) went to open the room, neither key worked, and the maid cleaning the adjacent room said she had not cleaned it yet. Went back downstairs, inquired who called me to say my room was ready and why keys didn't work etc. got the manager who was rude. Implied... Read more

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  • Oct 18
  • Hotels and Resorts
  • Greece, New York
  • Poor Hotel Service
  • 14
  • REVIEW RATING 3/5

Staying at hyatt in Dewey beach . Awful experience- bathroom was dirty at checkin - towels also dirty. No valet service or any help with luggage when we checked in. Came back to room in the !afternoon to get ready for wedding-still not clean!Staff has been responsive- for 300.00 a night I exspect much better which I recieve at other hotels. Being a platinum Amex holder for 32 years this is my... Read more

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  • Oct 08
  • Hotels and Resorts
  • Rude Staff
  • 12
  • REVIEW RATING 4/5

i was planning with my family to visit hyatt regency ludhiana restaurant.  it was my sister's birthday and i called 2 to 3 times in hyatt regency ludhiana,  India.  I just asked for complimentary cake for my sister's birthday or any kind of discount because every restaurant at present give such discounts to their customers and it is not about money or something. It is only about hospitality  what... Read more

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  • Oct 03
  • Hotels and Resorts
  • Omaha, Nebraska
  • Disrespectful Guest Treatment
  • 30
  • REVIEW RATING 4/5

Never again will I stay at the Hyatt Place in Omaha. My experience was truly eye-opening to say the least. My girlfriend & I stayed at their down town market place location, which was an absolutely perfect spot since we were celebrating our 5th year anniversary. I tried to do something special by pre-purchasing their romance package, but even that proved too much for the immature, rude,... Read more

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  • Aug 29
  • Hotels and Resorts
  • Hotel Service
  • 16
  • REVIEW RATING 4/5

I am very disappointed with this place my wife and I stayed here for 1 night. After having a situation these people do not care about you as a guest and will do whatever to charge an extra penny if necessary. The food has gone down hill over the years. The club serves instant frozen food for appetizers and if you are of a certain culture they watch you eat those little walmart appetizers as if... Read more

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  • Jul 22
  • Hotels and Resorts
  • Nashville, Tennessee
  • Outdated Hotel Room
  • 18
  • REVIEW RATING 4/5

Spent three nights at the Hyatt Place in Nashville located near Opry Land. The rooms are extremely outdated. The bathroom is so small you have to step into the shower to close the door. The free breakfast is poor quality. Checking in was a nightmare. It took 3 staff members to process my payment using cash. This staff lacks training. They offer Starbucks but staff are not familiar with the... Read more

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  • Jul 05
  • Hotels and Resorts
  • Albuquerque, New Mexico
  • Press Freedom Infringement
  • 1
  • 1
  • 23
  • REVIEW RATING 2/5

On 30-June-2014 newsman Jesse was not only escorted out of the Albuquerque Hyatt Regency, by the police, but also issued an injunction against returning. Should he return, he was told on camera, he would be arrested. Why? For doing his job interviewing attendees of the NOW convention for FOX news. Watch the video. Was he edgy? Of course, he's a reporter. Was he mean, impolite, or... Read more

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  • Jul 02
  • Hotels and Resorts
  • Kolkata, West Bengal
  • Horrible Customer Service
  • 1
  • 1
  • 43
  • REVIEW RATING 4/5

This was my first time at Hyatt. I stayed at Hyatt Regency, Kolkata. I now regret my decision to stay at Hyatt. I have never experienced such deplorable service in any of the 5 star hotels I have stayed. I was given a bad room. It was the corner room and they have made a room out of the space available. There was leakage of water in the toilet. I right away asked for a room change. I was told... Read more

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