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2.0 Based on 14 reviews
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  • Customers like
    • Frontline staff 1
    • Maids 1
    • Valet guys 1
  • Customers don't like
    • No real regard for customers 2
    • Room not up to hyatt 5 stars 2
    • Uppermanagement 2
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I have been a Hyatt courtesy card holder for seven years and the only Hyatt that manages to fails on delivering service and quality is the Hyatt Regency in downtown Indy. Over more than 10 stays over the last few years I only received one upgrade. Today I was offered a dark corner room, next to the Regency Club, with windows to a busy street. The new manager was annoyed I asked for an upgrade. The room is dark, smelly and horrible in terms of... Read more

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I live in HB and when our home had water damage in the entire bottom floor, we had few options that could house our family of 5 and let me feel my young kids, 12F, 8F, 2M, and pregnant wife could be safe. So, we came in during the fall and stayed for nearly 60 days and spend nearly $40,000 waiting on insurance that never came. You would think we would have a little help considering we were otherwise homeless. Well, umm... THE GOOD: I will never... Read more

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  • From mobile
  • Apr 23
  • #834898

I fell at dfw Hyatt & hit my head & I am very sore Ruined my whole trip" your employee s were mopping up rain inside door & didn't have rug or wet floor sign up. Never came back & checked on me after I filed complaints. Very upset. I expect better care at your hotel. I am going to Dr * & contact attorney. Paul's 214 534 6401

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Arrived at the Hyatt in NewYork on 36st after a six hour drive only to be told that ,making the reservations online does not garantee the room. So my rooms we're not the price i reserved for, the room size I needed was not available. To add insult to injure my group and i were famished and wanted to take advantage of the 24/7 service, they advertised but was told the employee that we're new to New York and should not eat the... Read more

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Our company would like to set up 2015 annual dinner in Hyatt Shenyang, China. We have already book a date and your sales mgr also agrees. After 1 day, your sales mgr told that your hotel needs to change our company booking into another different dinner room, due to there is another company whose total expense is higher than us. As an 5 start hotel, it is really unacceptable that only because of the total amount that you can change your promise.... Read more

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Review about Hyatt Place Goa Candolim from Panaji, Goa
1 of 3

We have stayed in many countries with marriott,hyatt,hiltons and even much lower budget hotels,but omg this one tops the list for the worst ones.On the first day we just wanted to have decent food as we had missed lunch due to the flight timings. But we had to wait till 7pm to order hot room food. And lol what we get is stale smelling rice instead of basmati and chewy prawns. We had to have food delivered from outside to even have proper food. ... Read more

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HYATT REGENCY AT LA JOLLA AVENTINE - WINTER IN LA JOLLA - VERY COLD WEATHER - Room has VERY OLD mattresses, tilted mattress, overused mattress , also the air conditioned not working right. Registration with high ceiling temperature is very COLD in order to save energy, also the restaurant have low temperature to save energy very COLD. Food not very good. Valet parking not very efficient. There is no place outside the rooms to have a warm... Read more

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Horrible customer service and no regard for customers. When asked for management advised he would be in meeting all day. Then when asked for corporate number day staff said there is no number. Come on for real do you think i am ***, you dont have any customer service number, funny i could find it online. When i came down later in the evening the gentleman was able to give me the management name and number with ease. Read more

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  • From mobile
  • Oct 01, 2015
  • #709250

Lack of respect No real regard for customers. Scott Mekks is the assistant general manager for hyatt houston energy corridor and he doesnt care or respect customers. And the receptionist Rafael is also similar. Would not want to come here again. Hyatt house parsippany is the best and I am here for that only reason.

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I stayed in Park Hyatt Abu Dhabi for 6 nights with my family. Before we had booked our holiday we took a close look at most of the hotels and guest reviews. After searching and searching we had been recomended park hyatt by a friend who stays there from time to time. So here goes... We had booked through and agency called away holidays which was a total joke. They charged my credit card £500.00 extra which i had only seen on the statement after... Read more

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