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  • Hyatt
  • Jul 30
  • by anonymous
  • #674494

NEVER STAY AT THE HYATT IN RANCHO CORDOVA, THE FRONT DESK MANAGER SAND IS A RUDE ***!!! Add comment

  • Jul 29
  • Hotels and Resorts
  • Stockton, California
  • 1
  • 1
  • 6
  • REVIEW RATING 3/5

I was surprised to see that Hyatt charge taxes and fees for a "free" night. I am a very frequent traveler and no other hotel I've ever stayed at has done this. The explanation for fees includes such things as business center, WiFi, local phone calls, and bike rental, none of which I would ever even use. Their website even advertises the bikes as "complimentary mountain bikes"! I am surprised... Read more

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  • Jul 10
  • Hotels and Resorts
  • Hendersonville, Tennessee
  • Hyatt St Louis At The Arch Staff
  • 20
  • REVIEW RATING 5/5

Bottom-line my purse was stolen and still no resolution Below is the letter my husband wrote to the Manager at the Arch, after almost three month's of frustration trying to work with the Director of Security Dear: Mr. Hindsley I am writing to bring to your attention a serious issue with the Hyatt Regency St. Louis at The Arch, this Hyatt lacks the proper security, safety and customer service,... Read more

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  • Feb 26
  • Hotels and Resorts
  • Hotel Booking
  • 1
  • 1
  • 77
  • REVIEW RATING 4/5

Do Not Book you Hotel Reservations here. I would never make reservations ever again at the Hyatt. Once you make the reservations you are stuck with a nonrefundable room. I gave them plenty of notice for the cancellation of the room. They had at least a month to rebook the room and they claim that they cannot rebook it. Well maybe its because of the customer service that they have such a hard... Read more

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  • Jan 24
  • Employees and Ex-employees
  • Kansas City, Missouri
  • Employee Experience
  • 1
  • 1
  • 76
  • REVIEW RATING 4/5

I worked for Hyatt Place for almost 2 years. I only called in sick once, because I had strep throat and was told by a doctor I could not go into work. I worked my fingers to the bone in that place. I was cross trained in every single position, aside from housekeeping. I was the only man that was even allowed to work the front desk in that entire time. During that time, I was expected to pick up... Read more

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  • Nov 27, 2014
  • Hotels and Resorts
  • Bergenfield, New Jersey
  • Hotel Reservation
  • 51
  • REVIEW RATING 4/5

Hyatt in Jamaica Montego Bay did not open as promised.My daughter's honeymoon package was confirmed. Travel agent was never notified. Accidentally, we found out about this.I cannot imagine the stress my daughter and husband would have experienced if they went to the Hyatt and the doors were closed. Yes they were placed in another hotel, but that is not the point. NOONE was notified that they... Read more

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  • Nov 26, 2014
  • Hotels and Resorts
  • Atlanta, Georgia
  • Account Deductions
  • 110
  • REVIEW RATING 4/5

My wife and I travel all the time and always stay in upscale hotels. We've stayed in a few Hyatts and have never had problems until now. The trip was a surprise for my wife so I paid for the room via Western Union so she wouldn't see the deduction in our joint account from the hotel. Again, the hotel was paid for way in advance. Our stay was fine despite the trouble we had getting up to our room... Read more

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  • Nov 12, 2014
  • Hotels and Resorts
  • Avon Lake, Ohio
  • Room
  • 40
  • REVIEW RATING 3/5

Stayed at the Hyatt for two nights at a pretty pricey rate. Booking the room was fine. We went to check in recd the room key (10th floor) went to open the room, neither key worked, and the maid cleaning the adjacent room said she had not cleaned it yet. Went back downstairs, inquired who called me to say my room was ready and why keys didn't work etc. got the manager who was rude. Implied... Read more

Was this review helpful? 1 1

  • Oct 18, 2014
  • Hotels and Resorts
  • Greece, New York
  • Poor Hotel Service
  • 26
  • REVIEW RATING 2/5

Staying at hyatt in Dewey beach . Awful experience- bathroom was dirty at checkin - towels also dirty. No valet service or any help with luggage when we checked in. Came back to room in the !afternoon to get ready for wedding-still not clean!Staff has been responsive- for 300.00 a night I exspect much better which I recieve at other hotels. Being a platinum Amex holder for 32 years this is my... Read more

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  • Oct 08, 2014
  • Hotels and Resorts
  • Staff
  • 31
  • REVIEW RATING 3/5

i was planning with my family to visit hyatt regency ludhiana restaurant.  it was my sister's birthday and i called 2 to 3 times in hyatt regency ludhiana,  India.  I just asked for complimentary cake for my sister's birthday or any kind of discount because every restaurant at present give such discounts to their customers and it is not about money or something. It is only about hospitality  what... Read more

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