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2.0 Based on 16 reviews
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  • Customers like
    • Frontline staff 1
    • Maids 1
    • Valet guys 1
  • Customers don't like
    • No real regard for customers 2
    • Room not up to hyatt 5 stars 2
    • Uppermanagement 2
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HYATT ZILARA CANCUN Blvd. Kukulcan Km 11.5 Zona Hotelera Cancun, Quintana Roo, Mexico  77500 T + 52 (998) 8 81 56 00  x 6001 [] Without doubt this is a dishonest hotel. I gave my daughter my credit card to use while on their honeymoon. They asked for some extras and the hotel asked them for a Mexican credit card for security but would not debit the card if they paid cash before leaving. This is... Read more

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I was travelling from India and stayed at Hyatt, Monterey for 2 nights on 15th and 16th July. My International debit card details were taken and $100 was debited from my account as authorization charges. The front desk guy told me that it's a temporary charge and will be credited back to my account. However, it was a permanent charge and the amount got debited from my card. I have made several calls. No reply to e-mails. And when I make... Read more

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I am an Hyatt platinum member and I have been accumulating mountains of points and free nights. Often I give to friends and few times I use for myself. I had booked a free stay at the Hyatt Regency in San Francisco and up this point all was normal. I had to cancel my weekend trip and therefore I decided as a courtesy to cancel my reservation with two days of advance. Little did I know, and surely the Hyatt costumer service carefully avoided to... Read more

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Justin, Your reply is not correct. The pig was identified as it entered the building. I was the one who tipped off Hector, at the front desk, before they came into the hotel. I saw the family of three walking in from the parking lot with the pig. The daughter was trying to cover up the pig as they sheepishly attempted to walk past the desk. Hector appreciated the heads up and interceded and placed a call to his supervisor. Someone above him... Read more

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I have been a Hyatt courtesy card holder for seven years and the only Hyatt that manages to fails on delivering service and quality is the Hyatt Regency in downtown Indy. Over more than 10 stays over the last few years I only received one upgrade. Today I was offered a dark corner room, next to the Regency Club, with windows to a busy street. The new manager was annoyed I asked for an upgrade. The room is dark, smelly and horrible in terms of... Read more

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I live in HB and when our home had water damage in the entire bottom floor, we had few options that could house our family of 5 and let me feel my young kids, 12F, 8F, 2M, and pregnant wife could be safe. So, we came in during the fall and stayed for nearly 60 days and spend nearly $40,000 waiting on insurance that never came. You would think we would have a little help considering we were otherwise homeless. Well, umm... THE GOOD: I will never... Read more

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  • From mobile
  • Apr 23
  • #834898

I fell at dfw Hyatt & hit my head & I am very sore Ruined my whole trip" your employee s were mopping up rain inside door & didn't have rug or wet floor sign up. Never came back & checked on me after I filed complaints. Very upset. I expect better care at your hotel. I am going to Dr * & contact attorney. Paul's 214 534 6401

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Arrived at the Hyatt in NewYork on 36st after a six hour drive only to be told that ,making the reservations online does not garantee the room. So my rooms we're not the price i reserved for, the room size I needed was not available. To add insult to injure my group and i were famished and wanted to take advantage of the 24/7 service, they advertised but was told the employee that we're new to New York and should not eat the... Read more

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Our company would like to set up 2015 annual dinner in Hyatt Shenyang, China. We have already book a date and your sales mgr also agrees. After 1 day, your sales mgr told that your hotel needs to change our company booking into another different dinner room, due to there is another company whose total expense is higher than us. As an 5 start hotel, it is really unacceptable that only because of the total amount that you can change your promise.... Read more

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Review about Hyatt Place Goa Candolim from Panaji, Goa
1 of 3

We have stayed in many countries with marriott,hyatt,hiltons and even much lower budget hotels,but omg this one tops the list for the worst ones.On the first day we just wanted to have decent food as we had missed lunch due to the flight timings. But we had to wait till 7pm to order hot room food. And lol what we get is stale smelling rice instead of basmati and chewy prawns. We had to have food delivered from outside to even have proper food. ... Read more

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