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The following is a letter that was sent to the Hyatt Corp. in June 2017 after a wedding we had there, as of this date 7/25/17 there has not been a response even though it was sent to the CEO, the Manager of the property where it was held, and the Board of Directors. To...
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1.6
I didn't like
  • Service
#1079161
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I'm writing this from the Hyatt Regency Phoenix. My room is on the 8th floor and I have been subjected to thunderous music for the past two hours. The manager booked a massive party in the atrium that sounds like the Mardi Gras was moved indoors with all the attendant...
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#1074593
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We stayed in a $934.00 swim up suite from3/27-4/2/17. We have over 78,000 Hyatt member points. Been to the Cancun properties twice prior to this trip. The servers, housekeeping and spa we're great. Now the bad. 1) Had to ask for amenities. 2)Hot tub worked for one day....
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1.7
Cancún, Qroo
I liked
  • Spa
  • Housekeeping
  • Servers
I didn't like
  • Inadequate compensation for what occurred
  • Almost killing my husband
  • Having no air conditioning
#1032258
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Hyatt

Hyatt
#1092278
1.0
Details
I found out that Hyatt does discriminate people by looks.
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
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Hyatt Hotel Accomodation Review

Hyatt
#709250
2.6
Details
Lack of respect No real regard for customers. Scott Mekks is the assistant general manager for hyatt houston energy corridor and he doesnt care or respect customers. And the receptionist Rafael is also similar. Would not want to come here again. Hyatt house parsippany is the best and I am here for that only reason.
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Customer service
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
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Hyatt Manager Review

Hyatt
#674494
NEVER STAY AT THE HYATT IN RANCHO CORDOVA, THE FRONT DESK MANAGER SAND IS A RUDE ***!!!
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To Whom It May Concern I stayed at one of your hotels here in the Irving Las Colinas area and four young ladies happened to stay with me. I have previously stayed in many Hyatt chain hotels and the experience has been pleasant. However, I was charged and additional $50...
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1.8
Product
#971644
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After months Hyatt Cancun still hasn't resolved my problem. Seems sticking the head in the sand is the only way. Whatever you do if you stay at this hotel be very careful of using your credit card. if you use both card and cash you are likely to be double charged...
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1.5
I didn't like
  • Dishonest management
#959517
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Seems that addressing the complaint by Hyatt is to ignore it. No response so the company has to be on the whole a dishonest one that steals money from customers. I would have expected something from them but they seem to think that sticking their head in the sand is...
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1.0
I liked
  • Bitter taste
I didn't like
  • Dishonesty
#943530
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HYATT ZILARA CANCUN Blvd. Kukulcan Km 11.5 Zona Hotelera Cancun, Quintana Roo, Mexico  77500 T + 52 (998) 8 81 56 00  x 6001 jennifer.reyes@hyatt.com [cancun.zilara.hyatt.com] Without doubt this is a dishonest hotel. I gave my daughter my credit card to use while on...
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1.8
I didn't like
  • Food poison the first day they stayed there
  • No one likes being ripped off
#939845
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I was travelling from India and stayed at Hyatt, Monterey for 2 nights on 15th and 16th July. My International debit card details were taken and $100 was debited from my account as authorization charges. The front desk guy told me that it's a temporary charge and will...
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#896776
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I am an Hyatt platinum member and I have been accumulating mountains of points and free nights. Often I give to friends and few times I use for myself. I had booked a free stay at the Hyatt Regency in San Francisco and up this point all was normal. I had to cancel my...
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2.7
I didn't like
  • Customer service policy
#895966
Reply to reviews
Justin, Your reply is not correct. The pig was identified as it entered the building. I was the one who tipped off Hector, at the front desk, before they came into the hotel. I saw the family of three walking in from the parking lot with the pig. The daughter was...
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Piedmont, Oklahoma
#891226
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