Hyatt

We booked 4 nights and one night free at the hyatt Regency Zeta Riveria Cancun months in advance For the dates Nov 1 until the sixth. I verefied the dates when I arrived!!

Sunday the fifth, someone came to our room saying Hyatt booked our room to them for that day saying they had issues also!

Long story short , we were told there was no such program offered!!! Moved us to another room and charged us another $300. They kept saying prove it ! Prove it.

We had a bus rented for our departure 6:00 a.m. on the 7th for airport. We were there for a wedding party of 150 people.

They treated us like liars! Is $300 worth the bad revews

I Angelia Powell and Joseph Powell Jr. are extremely dissatisfied with my stay at your establishment at Hyatt Regency Wynfrey in Birmingham Alabama, Galleria.

1.

Inconvenience of being moved from one room to another. We were assigned to room 1418 a king suite. But due to poor housekeeping and the lack of sanitation the hygiene safety was questionable with what appeared to be body fluids on the front of the coach, on coffee table and on the front of the television. After repeated request for the room to be cleaned and more than three hours of not settling in we were asked to move.

2.

We moved to 1420. Again, after request and three days in room. No one ever cleaned, no one even emptied the trash. After major complaining to the front desk a call back from housekeeping manager apologized and we were offered nothing.

3.

We were again inconvenienced over and over again locked out of room by no fault of our own, our keys were disabled. It didn't seem to matter that my husband complained regarding his handicap with knee problems and had to suffer walking inconveniently to and from to get keys reset.

4. Certainly not least, we are in a Covid Pandemic and your staff held no sanitation standards. With many large groups housekeeping was not keeping common areas clean, there were no elevator provisions and there were no processes in place to protect guest from possible contact of Covid.

More than half of the people in my party returned home on Sunday with positive results for Covid!! But were all negative for Covid prior to travelling to your hotel. I will be reporting to the CDC and to the Birmingham Health Department of this major urgency and outbreak of Covid at your Hotel.

5. There were no refunds, no discounts on our room rates.

The reservation was made and held on the Chase Bank card ending in 9644. Two days before we checked out the total rates were attempted to charge from my account. However, it was paid by my husband in full on Sunday, May 22, 2022. But as of today, May 25, 2022, all of the $806.28 is still a pending charge on my bank card.

It has not been cancelled by your hotel the merchant. Again, I am inconvenienced and do not have access to my funds.

This is unacceptable and unconscionable.

I expect to speak with someone within 24 hours to rectify this issue and legal action will be taken.

I am very disgruntled and will be posting reviews pending your resolve to this matter.

Angelia Powell

202 790 ****

Since Russia has invaded Ukraine, PissedConsumer.com cant stay aside. With this review, we present our teams opinion only - nothing more than that.

We as an organization always defend the freedom of speech by providing a platform for consumers to voice their opinions and to talk about any problems they may have with various businesses.

Today, we want to give voice to the tragedy of the people of Ukraine and let the world know the truth.

A lot of major companies suspended their business in russia not to support the war.

However, there are still large international corporations that continue operating and paying taxes in russia.

Taxes that are used to finance the army of the aggressor. With this video, we want to show the consequences of such a decision for civilians in Ukraine and ask these companies to stop doing business in russia.

I made a reservation for two rooms on 3/8/2022 with park/sleep/fly for June 13, 2022 check out on June 14, return on June 23rd. Res # 273****.

I called on April 7 to reservation department to add my member # 55810****D. I was sent 2 confirmation numbers with one for each room but instead of 11 days parking it was for 7 days. I have called and talked to another agent who could help me so I was transfered to a supervisor who I spoke with and she was assisting, she put me on hold for an extended time and then I was disconnected. Instead of spending another 2 hours or so trying to fix this, I am asking that you take the time to make sure that the parking for these two rooms is extended until the 23rd.

The two confirmation numbers from Hyatt are 6182****, and4475****. Please send me confirmation of this change ASAP.

I am not "pissed" as much as I am aggravated. I spent 30 years in the hospitality industry, hold a CHA, and a CTP, was a general manager for years, was in the Virginia Area for a long time and was president of many hospitality associations there., I am disappointed in how there doesn't seem to be a lot of good customer service.

Hello,

I am staying at the HYATT place in Mt. Laurel, NJ.

I stay often especially lately due to family illness around the area. I WENT to the front desk and asked if I could get the feather pillows and that I had 4 small "cotton" pillows. The gentleman I was speaking to said no problem I'll have someone bring them up. I was on my way back up to my room when another person came from behind the desk with a note pad and said to me " why don't you just tell us what you like"

not being friendly about it, she approached with an attitude.

I said I just wanted the feather pillows instead of the 4 smaller cotton pillows. She said to me every time you come here you have a problem and tell me what you want and I'll put it in the computer and we will inspect the room before you come. I ended the conversation and said I will speak to the GM

Tim in the morning. She was still talking nd i repeated I will speak with Tim in the am.

She said " oh, you want to speak r o someone ill get them right now, and proceeded to get her friend Nikki who was covering. Her main concern was they were cotton pillows and i kept calling them foam pillows.

The lady who was extremely rude was Valerie. I had to ask her 4 times what her name was before she told me and it was only when her friend Nikki came out from an

Closed office. Yes you could tell without a doubt the are freinds.

It happens in the work place. I actually raised my voice to her I was so upset and i never had done this in the past, never!! . I can not believe Valerie is allowed to behave this way in the workplace, to treat someone with so much disrespect and lack of dignity.

In probably not even scratching the surface of how this encounter transpired and i know for a fact her purpose was to degrade me because I so called had complaints. Like: showers that leaked on the floor so i asked for extra towels, hair and crumbs on floor so i showed Nikki what I picked up off the floor, the air conditioning that spit out grease on the bed. These were all in the past and only said something because I cared and thought they could do somthing to fix so business could flourish.

All this because I wanted a pillow.

Below are pics of what I collected for the second time staying here. Way too much pubic hair on the carpet.